Back with a Booom!

Help & FAQ

Where's My Tickets?
Once you've placed your order you'll receive a confirmation email that serves as your ticket.
If you haven't received the confirmation email within 24 hours or if you have placed an order on the day of the event and are concerned that time is short please first double check any junk or spam email folders before contacting us via email
Please bring a copy of your confirmation email as proof of purchase.

 

What if it rains?
If it rains on the night, you might get wet. This being the UK in Autumn we advise waterproofs and sturdy shoes just in case.
you are not entitled to a refund if you choose not to attend because the weather is bad, or any other reason. If the weather is so bad that we have to cancel the event we'll announce it as soon as possible on this website and our facebook page and also refund your ticket payment. Cancellation for any reason will be at the sole discretion of the event organisers.

 

What age does a child ticket mean?
For the purposes of buying tickets we describe a child as anyone over the age of 2 and under the age of 18. If you are 2 years old or younger you can come in for free. If you're 18 or over you'll have to fork out for a full price ticket. Sorry about that. Growing up has it's pros and cons. At least you can buy a beer at the on-site licenced bar!

 

Is it OK to bring my dog?
Sorry, no dogs allowed. They don't like fireworks anyway. Don't bring your cat either.

 

I'm a blue badge holder. is there disabled parking?
Yes, we have limited space for blue badge holders. Please contact us in advance to arrange parking close to the event.

 

I'm not a blue badge holder. Can I park close to the event?
No, sorry, only legitimate blue badge holders will be allocated parking places at Mapledurham Lock. Everyone else is advised and encouraged to walk, cycle or use public transport if at all possible.

 

What if I miss my dinner?
Don't panic. There will be a variety of hot food stalls where you can buy meals and snacks, including vegetarian options.
There will also be candy floss and sweet stalls for the kids (or adults!)
NOTE: All products have been sourced from local retailers and may contain allergens (eggs, dairy, soya, nuts, wheat, etc) If in doubt please check with the individual vendors.